All returns are subject to inspection by Outdoor Power World personnel as to possible use, misuse, missing components, damage or abuse. Refunds may be denied as a result of failure to pass a return inspection. After 30 days, all returns on equipment and parts are subject to a restocking fee up to 30% of the original purchase price.
Parts
- UNUSED, NON-ELECTRICAL parts may be returned for a refund of the price of the part(s) within a period of 30 days after delivery of the order.
- Prior to the return of the parts, the customer is to contact the Outdoor Power World and receive a return authorization by calling us at 330-220-6700.
- Merchandise must be returned by the customer at the customer's expense.
- Merchandise returned without a return authorization may or may not receive refund. This decision is solely on behalf of Outdoor Power World.
- All parts returned to Outdoor Power World either with or without a return authorization become the sole property of Outdoor Power World.
- There is a NO RETURN policy on USED parts.
- There is a NO RETURN policy on ELECTRICAL parts. This would include but not be limited to; solenoids, switches, rectifiers, electric motors, wiring, batteries and battery chargers.
Equipment
- There is NO RETURN policy on used equipment. There is no free trial policy.
- If the equipment is delivered with any mistakes, Outdoor Power World will correct the matter at Outdoor Power World expense.
- Equipment must be returned by the customer at the customer's expense.
- There is NO RETURN and no warranty on equipment that is damaged by accidental or abuse.
Shipping and Handling Charges for Parts
- Shipping and handling charges are refundable if the item was shipped in error on behalf of Outdoor Power World, otherwise it is considered non-refundable.
- Exchanges within the 30 day return period - Customers placing another order as an exchange of an order or portion of an original order. These customers will only be charged additional shipping charges on any corrective order "if" the replacement order shipping charges are greater than the shipping charges previously billed on the original order.
- ALL other refunds of shipping and handling charges are solely at the discretion of Outdoor Power World.
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