Shipping Policy

Parts

Order Processing
Orders are generally processed and shipped out within 24-48 hours of receipt, Monday through Friday (excluding holidays). From time to time, an item may go into backorder without notice, causing a delay in shipping. We will inform you of any backorder issues.

Payment Methods
Outdoor Power World accepts Discover, Mastercard, and Visa.

For security purposes, the billing address you provide must match the billing address your credit card company uses for payment; delivery may be to another address of your choosing. Without correct information, we will be unable to obtain bank authorization for your purchase and the order will be cancelled. This system is for your protection and was set up by credit card companies and online retailers to help prevent credit card fraud.

Sales Tax
Outdoor Power World is required by law to collect appropriate sales tax of 6.5% on orders shipped within Ohio. Tax will be automatically calculated by our shopping cart system.

Backorders & Out of Stock
If you order a product that is currently out of stock, we'll email to let you know the status and give you the chance to decide whether or not you wish to place the item on backorder.

Shipping Rates & Policies
We cannot deliver to P.O. Boxes, APO or FPO. Shipping is available in the United States and charges are based on the total dollar amount of the order. For Alaska and Hawaii, you will be contacted by email with the additional shipping charges.

Order Price Range	Parcel Freight Charge
$0.01 - 1.99	$2.99
$2.00 - 4.99	$3.99
$5.00 - 11.99	$5.99
$12.00 - 15.99	$6.99
$16.00 - $49.99	$9.99
$50.00 - 99.99	$10.99
$100.00 - 149.99	$15.99
$150.00 - 199.99	$19.99
$200.00 or more	$24.99

Our standard shipping method is through Fedex. If the part is oversized by size or weight for Fedex, than it must be shipped by LTL.

LTL (Less than Truckload) shipping items for parts
These special freight truck deliveries are used for orders that exceed the weight and/or dimension restrictions of United Parcel Service or FedEx. As a result, we want to go over how LTL deliveries perform. The estimated time of delivery is 5 to 7 business days (excluding weekends and holidays). Once the order has been processed and shipped from the warehouse, you can expect a phone call from the freight company at least 24 hours prior to delivery. Therefore, it is important we have your daytime phone number at the time of creating your order. If you have any doubt that you didn't provide us this information, please contact us. We will be happy to verify this for you. There are some special considerations regarding LTL Freight deliveries. Please beware of the following information: Many truck freight companies do not require their drivers to unload shipments. We suggest that you make arrangements to have extra help on hand to assist in these circumstances. Ramps and/or unloading equipment may be necessary to have at the site. You can expect a phone call from the freight company at least 24 hours prior to delivery. If the shipping company needs to make special arrangements to unload merchandise for customers, such as special lift-gate truck delivery or extra delivery personnel, it will be the responsibility of the customer to reimburse the trucking company unless otherwise noted. Some municipalities and some delivery areas prohibit truck freight delivery in residential areas. In these circumstances customers may have to arrange pick-up at the local trucking distribution center. Please inspect the product carefully and thoroughly before signing the shipping receipt. Shipping damage is covered by the LTL Freight Company. Your signature on the receipt is your acceptance of the merchandise in good condition. The customer must arrange all returns or exchanges of LTL Freight shipments with a local carrier.

Equipment

• Once your order is submitted, you will receive a call by the next business day from Outdoor Power World to schedule delivery date. If purchased on Sunday or any holiday, you will receive call on next available business day.
• Equipment is delivered fully assembled and prepped by a technician. Preparation Includes
  • Checking for shipping damage
  • Checking tire pressure
  • Checking batteries
  • Lubricating all points
  • All adjustments - example deck leveling
  • Check engine
  • Startup equipment to inspect
• Within 7 days of delivery, if there is a manufacturer defect in the equipment that meets the factory warranty, Outdoor Power World will make the repair at no expense.
• Additional services requested by end user will require additional charges. Call Outdoor Power World for quote on additional services.
• Transportation is not covered under warranty. Transportation is responsible of the end user. See our Pick and Delivery rate under Service.

Delivery Rate (Assembled and Preparation Included)

Zip Code	City	Delivery Rate
44133	North Royalton	50
44136	Strongsville	50
44212	Brunswick	50
44233	Hinckley	50
44280	Valley City	50
44149	Strongsville	50
44028	Columbia Station	60
44131	Independence	60
44134	Parma	60
44138	Olmsted Falls	60
44147	Broadview Heights	60
44210	Bath	60
44017	Berea	70
44035	Elyria	70
44039	North Ridgeville	70
44044	Grafton	70
44070	North Olmsted	70
44074	Oberlin	70
44129	Parma	70
44130	Parma Hts/middleburg hts	70
44141	Brecksville	70
44142	Brook Park	70
44144	Brooklyn	70
44215	Chippewa Lake	70
44256	Medina	70
44264	Peninsula	70
44281	Wadsworth	70
44286	Richfield	70
44001	Amherst	80
44011	Avon	80
44012	Avon Lake	80
44022	Chagrin Falls	80
44050	Lagrange	80
44052	Lorain	80
44053	Lorain	80
44054	Sheffield Lake	80
44055	Lorain	80
44056	Macedonia	80
44067	Northfield	80
44087	Twinsburg	80
44090	Wellington	80
44102	Cleveland	80
44103	Cleveland	80
44104	Cleveland	80
44105	Cleveland	80
44106	Cleveland	80
44107	Lakewood	80
44108	Cleveland	80
44109	Cleveland	80
44111	Cleveland	80
44112	Cleveland	80
44113	Cleveland	80
44114	Cleveland	80
44115	Cleveland	80
44116	Rocky River	80
44118	Cleveland	80
44120	Cleveland	80
44121	Cleveland	80
44122	Beachwood	80
44125	Cleveland	80
44126	Cleveland	80
44127	Cleveland	80
44128	Cleveland	80
44135	Cleveland	80
44137	Maple Heights	80
44139	Solon	80
44140	Bay Village	80
44145	Westlake	80
44146	Bedford	80
44203	Barberton	80
44214	Burbank	80
44216	Clinton	80
44217	Creston	80
44221	Cuyahoga Falls	80
44223	Cuyahoga Falls	80
44224	Stow	80
44230	Doylestown	80
44235	Homerville	80
44236	Hudson	80
44237	Hudson	80
44241	Streetsboro	80
44250	Lakemore	80
44251	Westfield Center	80
44253	Litchfiel	80
44254	Lodi	80
44262	Munroe Falls	80
44270	Rittman	80
44273	Seville	80
44274	Sharon Center	80
44275	Spencer	80
44276	Sterling	80
44278	Tallmadge	80
44301	Akron	80
44302	Akron	80
44303	Akron	80
44304	Akron	80
44305	Akron	80
44306	Akron	80
44307	Akron	80
44308	Akron	80
44310	Akron	80
44311	Akron	80
44312	Akron	80
44313	Fairlawn	80
44314	Kenmore	80
44319	Akron	80
44320	Akron	80
44321	Akron	80
44333	Fairlawn	80
44645	Marshallville	80

If your zip code is not listed above and you are within 25 miles, please call for 330-220-6700 for delivery rate.